Refund Policy

The Local Golfer accepts returns for refund up to 30 days after the purchase date. We are unable to do Exchanges. Once Returns are received into our warehouse Refunds will be issued within 2-3 business days. Refunds will be credited back via the original method of payment unless a store credit is requested.

Requirements:

• Item(s) are in original condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold). Electronic goods can not be returned if the packaging seal is broken.
• Item is not a custom made product
• Items must be returned inside a parcel, return bag or box. Shoe Boxes must be covered by an outer layer to prevent damage to the box – please do not tape the box up and put it in the mail.
• Include the Picking Ticket if possible and write your return reason on there.

Where to Post Items

You have the choice to use either the Australia Post OR your own carrier:

If your package is over 105cm/22kg, or if you’d like to use your own carrier, address the package to:

1 Leonay Parade, Pro Shop at Emu Sports Club, Leonay, NSW, 2750

Posted returns can take up to 10 – 12 business days to be received. Once received we will process your request within 3 business days.

We may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition.

*** If a street address is required please send it to: 1 Leonay Parade, Pro Shop at Emu Sports Club, Leonay, NSW, 2750***

Can I get an exchange

We are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.

Do I have to pay for return shipping

Returns by post are to be paid for by the customer unless the item is faulty.

If you have paid with PayPal, you can have the cost of your return paid back to you from PayPal. Click here for further Click here button: information.https://www.paypal-returns.com/hc/en-au/requests/new

Receiving a refund

Once Returns are received into our warehouse Refunds will be issued within 3 business days.

Your refund will be credited back to your original method of payment. Posted returns can take up to 10 – 12 business days to be received. Once received we will process your request within 3 business days.

Credit card refunds may take up to 5 business days for your bank to complete, depending on their processing time, This can vary greatly between card issuers, and unfortunately we are unable to influence this.